Privacy Policy – Sun Eagle Adventure
Effective Date: June 29, 2018 (Last Updated: 2025)
Sun Eagle Adventure (including our website https://www.suneagleadventures.co.za) is committed to protecting the personal information that you share with us. This Privacy Policy is designed to inform you about our information collection practices, including how we collect information, what information we collect, why we collect it, how we use it, with whom we share it, how you can access or modify your personal information, and the security measures we use to protect it. By using our website, communicating with us, or utilizing our services, you agree to the terms of this privacy policy. If you do not agree with these terms, please do not provide any personally identifiable information to us.
Information We Collect
We collect personally identifiable information such as your name, email address, phone number, home or work address, and travel preferences when you make an inquiry or booking with us. We also collect anonymous demographic information, which is not unique to you, such as your age, gender, and interests. Additionally, we automatically collect information about your computer hardware and software, including your IP address, browser type, domain names, access times, and referring website addresses.
How We Collect Information
Directly from You: When you create an account, make an inquiry, or book a activity you provide personal information such as your name, contact details, and travel preferences.
From Third Parties: We may receive information from travel affiliates or partners, such as booking platforms or service providers, when necessary to fulfill your requests.
Automatically: Through cookies and similar technologies, we collect usage data like IP addresses, browser types, and website navigation patterns to enhance your experience and analyze site usage.
Why We Collect Information
We collect and use your personal information to:
Respond to your inquiries or booking requests.
Arrange and finalize bookings with third-party suppliers, such as lodges or tour operators.
Provide you with information about our services or those of our partners.
Personalize your experience and tailor our offerings to your preferences.
Send newsletters or promotional materials with your consent.
Conduct surveys to improve our services.
Ensure the safety and security of our travelers.
Comply with legal obligations, such as those under POPIA.
How We Use Your Information
Your personal information is used to operate our website, deliver requested services, and improve our offerings. We may use your information to:
Process bookings and communicate with you about your trip.
Inform you about new products, services, or promotions that may interest you.
Analyze website usage to enhance user experience.
Comply with legal requirements or protect our business interests, such as obtaining insurance coverage or managing risks.
Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information:
With Third-Party Suppliers: To the extent necessary to provide a proposal or fulfill a booking (e.g., sharing your name, age, and travel preferences with lodges or guides). These third parties are governed by their own privacy policies, which we recommend you review.
Within Our Organization: To provide you with information about relevant products or services.
For Legal Purposes: If required by law, to protect our rights or property, or to ensure the safety of our users or the public.
With Service Providers: For analytics, ad serving, or re-targeting, subject to their privacy policies. For example, we may use Google Analytics, and you can set preferences via Google Ads Settings or Google Analytics opt-out options.
Your Rights Under POPIA
As a South African resident or tourist from other countries, you have the following rights under the Protection of Personal Information Act (POPIA):
Right to be Informed: You have the right to know why and how your personal information is collected and processed.
Right to Access: You may request access to the personal information we hold about you.
Right to Correction: You can request that we correct or update inaccurate information.
Right to Deletion: You may request the deletion of your personal information, subject to legal obligations.
Right to Object: You can object to the processing of your personal information for certain purposes, such as direct marketing.
Right to Data Portability: You may request a copy of your personal information in a structured, commonly used format. To exercise these rights, please contact us at suneagleadventures@outlook.com.
Security Measures
We implement robust security measures to protect your personal information from loss, damage, unauthorized access, or other threats, as required by POPIA. These measures include secure servers, encryption, and restricted access to your data. However, no system is completely secure, and we cannot guarantee absolute security. We encourage you to protect your account credentials and sign off from shared computers.
Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and save time. Cookies are small text files stored on your device that help us personalize content and analyze site usage. You can manage cookie preferences through your browser settings or opt out of certain tracking via Google Analytics’ opt-out tools. Third-party vendors, such as those used for ad serving or analytics, may also use cookies, subject to their own privacy policies.
Third-Party Links
Our website may contain links to third-party sites, such as booking platforms or partner websites. We are not responsible for the privacy practices of these sites, which are governed by their own policies. We encourage you to review their privacy statements before providing personal information.
Data Transfers
Your personal information may be transferred to or accessed in jurisdictions outside South Africa, such as when working with international suppliers. We take steps to ensure that your information receives adequate protection in these jurisdictions, in compliance with POPIA. If data is transferred to a country with weaker privacy laws, we ensure additional safeguards, such as Binding Corporate Rules or contractual agreements, are in place.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your information. Significant changes will be communicated via our website or by direct notification.
Contact Us
If you have questions about this Privacy Policy or believe we have not adhered to it, please contact us at: Email: suneagleadventures@outlook.com Address: 39 Taurus Somerset Sundowner Randburg 2188
We will respond promptly to address your concerns and ensure compliance with this policy.
Additional Information for South African Residents Under the South African Consumer Protection Act (SAICA) and POPIA, you may request, once a year and free of charge, a list of third parties to whom we have disclosed your personal information for direct marketing purposes in the prior calendar year, along with the types of information disclosed. To make this request, please email suneagleadventures@outlook.com.
This privacy notice forms part of your agreement with Activitar.
During our interactions, you share personal information with Tornado Tour Systems (Pty) Ltd, trading as Activitar, registration number 2004/000954/07.
This notice tells you what to expect when we collect information from you and how we use it.
It is part of our agreement with you, and we may need to update it occasionally. When we do, we will inform you. You should read this notice along with our terms and conditions that apply to the products and services you use.
If you have any questions about this policy, please contact us by email at privacy@activitar.com or by phone on +2787 250 0276
We collect your information in the circumstances outlined below. Sometimes we are required by law to collect your information, for instance, if tax legislation forces us to collect personal information.
We need some general information before we can enter into an agreement and you can begin to use our reservation system and online distribution service.
We collect your:
company name
contact details
VAT number
banking details
details related to your operating processes and offerings
details contained in your company registration documents
identity documents of your mandated officials
proof of address of your mandated officials
proof of banking details
We use this information to:
load you on our services and configure the system
set up and process payments via the payment gateway
communicate with you
provide training
process orders
provide your offerings to clients via activitar.com
provide support
send you statements, receipts, invoices or any other legal documents that relate to your transaction
fulfill our legal obligation to use or disclose your information
Legal basis for processing: Data protection legislation allows us to process personal information when it is necessary for the performance of a contract with you. In other instances, we are required by law to collect your information, for instance tax legislation forces us to collect personal information. |
In order for our service to function properly, ‘customer data’ is generated and collected. This includes your, and your clients’ personal information. We collect your clients’ names, contact details, and details about their bookings.
We use customer data to process bookings and reservations on our reservation system and distribution service, to analyse and improve our services and to identify and solve problems where they may appear.
Legal basis for processing: Data protection legislation allows us to process personal information when it is necessary for the performance of a contract with you. |
When you contact us by social media, email, our support service or telephone with a query, complaint, or request, we collect the information contained in your message. We use the information we collect to reply to, investigate, and resolve your query, complaint, or request.
Legal basis for processing: Data protection legislation allows us to process personal information when it is in our interest and we have chosen the least invasive way to process the information. It is in both our interest to reply to, investigate, and resolve your queries, complaints, and requests. |
We have a monthly newsletter that is delivered by email.
We’ll ask you whether you want to receive the newsletter, if you agree it is important that you know you can unsubscribe at any time by following the unsubscribe link at the bottom of the email or by contacting us.
Legal basis for processing: Data protection legislation allows us to process personal information when you have given us your express consent. |
We do not knowingly collect the personal information of children without the consent of a parent or guardian.
We use service providers and suppliers who we trust to assist us in providing our services to you. They have agreed to keep your information secure and confidential, and to only use it for the purposes for which we have sent it to them.
We share your information with service providers when they help us to:
store information
process payments
ensure you have access to the services you paid for
deliver our newsletter
help monitor the effectiveness of our promotions and advertising
help us manage our business, for instance accountants and professional advisors.
maintain our website
find and fix errors and performance issues on our website
Sometimes we will be required by law to share your information. For instance, we may be required to share your information with the South African Fraud Prevention Services. We will not sell your information or share information with third parties for the purposes of direct marketing (we don’t like spam either).
Some of the service providers that we use may be located in other countries; for instance, our cloud storage service. These countries may not have the same levels of protection of personal information as South Africa. If this is the case, we require that they undertake to protect the personal information of our customers to the same level that we do.
We will not retain your information for longer than we need to, unless we are legally required to do so. Most of your personal information will be retained for 5 years from the date of your last transaction with us. However, we may keep your contact details for longer for marketing and mailer purposes.
We have implemented reasonable security measures based on the sensitivity of the information we hold. These measures are in place to protect the information from being disclosed, from loss, misuse, and unauthorised access, and from being altered or destroyed.
We regularly monitor our systems for possible vulnerabilities and attacks, but no system is perfect and we cannot guarantee that we will never experience breach of any of our physical, technical, or managerial safeguards. If something should happen, we have taken steps to minimise the threat to your privacy. We will let you know of any breaches that affect your personal information and inform you how you can help minimise the impact.
You also have a role to play in keeping your information secure. For example, you should never share personal information with us in an email, because while our servers are protected, it is still possible that email can be intercepted. Instead, contact the Activitar support team at +2787 250 0276, which will connect you to Chris Coetzee, our information officer.
You have the right to know what kind of personal information we have about you, to correct it, and to opt out of marketing.
You have the right to
ask us what we know about you;
ask what information was sent to our suppliers, service providers, or any other third party;
ask us to update, correct, or delete any out-of-date or incorrect personal information we have about you;
unsubscribe from any direct marketing communications we may send you; and
object to the processing of your personal information.
You can request access to the information we have about you, or correct your personal information by contacting our deputy information officer at privacy@activitar.com. It can take us up to 21 days to respond to your request because there are procedures that we need to follow. In certain cases, we may require proof of your identity, and sometimes changes to your information may be subject to additional requirements such as valid proof of residence.
If you are in the European Union, you have these rights in terms of the GDPR:
The right to be informed about the collection and use of your personal information.
The right to access your personal information. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may charge a fee in some circumstances. We will let you know if this is the case.
You have a right to have inaccurate personal information corrected or completed if it is incomplete. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to have your personal information erased, also known as the ‘right to be forgotten’. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to request that we restrict or suppress your personal information. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to reuse your personal information for your own purposes across different services, also known as the right to data portability.
You have the right to object to us processing your personal information in certain circumstances. You may make your objection by contacting privacy@activitar.com. We may take one month to respond to your request. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it.
You have the right to complain to a supervisory authority in the Member State where you live or work, or where the infringement took place.
You have the right to object to automated decision-making and profiling.
You may ask that a human review any automated decisions that we make about you, express your point of view about it, and obtain an explanation of the decision. You may challenge any automated decision made about you by contacting privacy@activitar.com. We may take one month to respond to your request.
© 2025 Tornado Tour Systems (Pty) Ltd ta Activitar.